Introduction

Welcome to Rosretty! These Terms and Conditions ("Terms") govern your use of our website and services provided by SZ Jishidai Tech. Co. Ltd., the parent company of Rosretty. By using our website and purchasing our products, you agree to these Terms. If you do not agree with these Terms, please refrain from using our website and services.

1. General Terms

• Eligibility: To purchase from Rosretty, you must be at least 18 years old and legally able to form a binding contract. By using our services, you confirm that you meet these requirements.

• Account Registration: In order to make a purchase, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and update your information as necessary.

• Modification of Terms: We reserve the right to modify these Terms at any time. Any changes will be posted on this page with the updated date. Your continued use of the website after any changes constitutes your acceptance of those modifications.

2. Products and Orders

• Product Availability: All products are subject to availability. We make every effort to ensure that the information on our website is accurate, but we do not guarantee that all products will be in stock at all times.

• Customization: If you choose a customized product, please review your selections carefully. Custom orders are generally non-refundable or exchangeable unless the product is defective or damaged during shipping.

• Pricing: All prices listed on our website are in USD (or the applicable currency) and may change without notice. Shipping costs are additional and will be calculated at checkout.

• Payment: We accept a variety of payment methods. Payment is due at the time of purchase, and all orders are subject to approval. We use secure payment processing systems to protect your financial information.

3. Shipping and Delivery

• Shipping: We provide worldwide shipping, and your order will be processed as quickly as possible. Shipping times may vary depending on your location. Please ensure that the delivery address you provide is accurate and complete.

• Shipping Costs: Shipping costs will be calculated at checkout and are based on your location, the size, and weight of your order.

• Discreet Packaging: All orders will be shipped in plain, discreet packaging with no identifiable references to the contents. We respect your privacy and aim to ensure a confidential delivery experience.

• Delivery Issues: Rosretty is not responsible for any delays, losses, or damage caused by shipping carriers. Please contact the carrier directly if you have concerns regarding delivery.

4. Returns, Refunds, and Cancellations

• Returns and Exchanges: Due to the intimate nature of our products, we do not accept returns or exchanges unless the product is defective or damaged upon arrival. If your product is defective, please contact our customer support team within 7 days of receiving the item for assistance.

• Cancellations: Once an order is placed, it may not be cancelled unless it has not yet been processed for shipment. Please contact us immediately if you wish to cancel your order.

• Refunds: If a refund is deemed necessary (due to a defective product or a shipping error), we will process it in accordance with our refund policy. Refunds will be issued to the original method of payment.

5. Privacy and Data Protection

• Privacy Policy: We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

• Security: We employ reasonable security measures to protect your personal information during transmission and storage. However, we cannot guarantee complete security of your data, as no method of electronic storage or transmission is 100% secure.

6. Intellectual Property

• Content Ownership: All content on the Rosretty website, including text, images, logos, designs, and product information, is the property of SZ Jishidai Tech. Co. Ltd. and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without express permission.

• Product Use: The use of Rosretty products is intended for personal use only. Any misuse or unauthorized distribution of our products is prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Rosretty and SZ Jishidai Tech. Co. Ltd. shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, including but not limited to damages for loss of profits, business interruption, or personal injury.

8. Governing Law and Dispute Resolution

• Governing Law: These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of the People's Republic of China.

• Dispute Resolution: Any disputes relating to these Terms shall be resolved through binding arbitration in Shenzhen, China, unless otherwise agreed upon by the parties.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

📞 +1 309 874 4555
✉️ support@rosretty.com
ShenZhen Jishidai Technology Company Limited
Room 203, No. 15, 8th Alley,
Hongwan New Village 2nd District,
Guxing Community, Xixiang Street,
Bao'an District, Shenzhen, China